Fretwell
Music Lab

Policies

Delivery Policy

Last updated:

All Fretwell Music Lab products are digital: online music-training tools that you unlock with a license key. There is no physical shipment, and nothing is posted to you.

How delivery works, step by step

  1. You agree and pay. On the product page you tick the box agreeing to the Terms of Service and Refund Policy, then complete payment on our payment provider’s secure checkout.
  2. You return to your order confirmation page. As soon as your payment is complete, the payment provider sends you to that product’s order confirmation page on this site.
  3. Your license key appears immediately. The confirmation page creates your license key in your browser and shows it straight away, together with the product name, the date and time and, when the payment provider supplies one, your order reference.
  4. You save your key. Copy the key, use “Save confirmation” to download a text file containing your order details and key, or print the page.
  5. You unlock your tools. Select “Open my tools”, or go to the unlock page (also reachable from the “Have a key?” link at the top of every page), and enter your key. Your tools open right away in your practice room, in your web browser.

When delivery happens

Delivery is immediate: your key is shown within seconds of your payment being completed, on the page the payment provider returns you to. The key is not posted or emailed by us, so save it from the confirmation page.

Using your key on more devices

You can enter the same key on any of your own devices — computer, tablet or phone. Each device remembers your key once entered, and you can install the practice room to keep working offline.

What you need

A recent web browser on a computer, tablet or phone, and speakers or headphones. An internet connection is needed to unlock your tools and load them the first time; after that they keep working offline.

If you lose your key or the page closes

Get in touch through the Contact page with your order number and we will send you a replacement key in our reply. The same applies if the confirmation page closed before you could save your key.

How long access lasts

Online access continues for as long as Fretwell Music Lab operates. Tools you have installed and opened on a device keep working on that device without an internet connection.